Case Studies
Work that moves
the needle — measurably.
Engagements across BFSI, eCommerce, Retail, Contact Centre and Automotive. Each one built on a specific problem, a governed solution, and outcomes that show up in the numbers.
Transforming Loan Management with AI
A fintech lender’s 30% default rate cut by 20% through predictive risk scoring — with NPS rising 50 basis points as proactive outreach replaced reactive recovery.
loan default rate
Elevating Customer Experience with AI
Pandemic-driven demand overwhelmed a fast-growing eCommerce contact centre. Conversational AI handled 80% of traffic — saving $20M annually and lifting CSAT to 90%.
savings achieved
Reinventing Inventory Management for a Retail Giant
Manual daily audits across 2,000+ stores were unsustainable. Predictive ML eliminated the process — saving $100M in labour and driving a 5% revenue uplift across the network.
cost savings
Enhancing Contact Centre Efficiency with Generative AI
3+ minutes of post-call documentation per call — eliminated. GenAI auto-summarisation freed agents to focus on customers, lifting CSAT by 150 basis points.
improvement
Driving Customer Engagement and Revenue for a National Automotive Dealership
A national dealership network was losing customers between purchase and the next service. AI-powered outreach turned that drift into loyalty — 25% higher retention and $22M in revenue growth.
retention rates
Work with Zypero Intellect
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